CUSTOMER GROWTH: Artesia General Hospital Implements Interlace Health’s Remote Patient Intake Solution

Artesia General Hospital turns to Interlace Health to simplify registration administration, accelerate revenue cycle, reduce patient wait times, and ensure compliance

In support of their overarching goal of becoming a paperless hospital, Artesia General Hospital has partnered with Interlace Health. The New Mexico-based hospital is implementing Interlace Health’s Patient Intake Solution at their hospital and their 16 clinic locations.

Interlace Health’s Patient Intake Solution is leading the way to patient-led registration and a whole new way to deliver higher-quality healthcare. With Interlace Health, Artesia’s patients can complete their entire registration process from the comfort of their own home, using their personal devices – PCs, tablets, or smartphones. Documents and data are archived to the EHR and visible to the care team in real-time.

Interlace Health provides a simple and convenient solution that reduces wait times on the day of treatment and engages the patient in their own healthcare experience.

“With Interlace Health, our goal was to take our current paper-based pre-registration process and bring it into the modern era. Pre-Registration has been a good selling point to both our staff and patients and the process as far as the workflow and build out has been flawless. We have reduced paper throughout the facility and having that connection outside of the hospital walls with patients, allows us to get them the right information, when they need it,” said Eric Jimenez, CIO at Artesia General Hospital.

Integrated with Artesia’s EHR system, Evident, Interlace Health presents the patient with clinical, medication, demographic, and insurance data for their verification, prior to treatment. Connect for Pre-Registration ensures patient eligibility, verifies coverage, and solicits payment of co-pays.

“Pre-Registration is really the beginning of the revenue cycle. If the data is not entered correctly, it will cause errors and delays down the road. Interlace Health allows us to verify the data and capture as much accurate information as possible earlier in the revenue cycle process,” said Jimenez.

“We are truly impressed with the level of innovation and technological advances at Artesia General Hospital. We are excited to partner with Artesia to bring a new layer of technology to the registration process that will accelerate admissions and better engage patients in their healthcare experience,” said Interlace Health CTO, Randy Campbell.

Learn more about Interlace Health’s Patient Intake Solution.